Sometimes Things Work Out: A Little Love for PayPal

Here is a story that I must get out. It’s good news and positive about a business that I have come to rely on—PayPal. They have a policy that specifically covers me when a company sends something that is not what was ordered. As you will see, that was especially important in this situation. Spoiler alert! I got a full refund.

Way back in September, I placed an online order for 3 Talking Pumpkins. If you click on the link, you’ll see that I was not the only one. My situation came out better than the poor lady in the news article. Like her I saw an add for three talking pumpkins with an internal projector and built in personalities. I was to receive three—Spooky, Traditional, and Funny. It was a “special” deal for $99.98.

BTW, there is a legitimate pumpkin product out there. It is called “Jabberin’ Jack.” Much of the verbiage in the advertisement was identical to the Jabberin’ Jack. The character themes, the internal projector, and promise of “fun animations.” The Jabberin’ Jack costs around $60. I thought I might be getting a great deal to get 3 of them for the low cost of $100.

I didn’t receive anything for quite a while and emailed the company to ask when I might expect their product. The reply said that because the items were so popular there had been a delay in shipping. What I received was nothing like what was advertised. Of course, I complained but it wasn’t as easy as it might have been. The webpage in the advertisement disappeared from the internet. I went to PayPal to get the email address where they sent the money.

Then I received an email from the company. By the way, the mail address that they used was “keidson.” The return address was vipservice1@stromore.com. (I removed the hyperlink.) When I originally ordered the pumpkins I got a confirmation that included a webpage www.tomysweild.store. That URL goes nowhere. After my complaint, here is the first letter that I received…

Dear customer,

Thanks for your support and concern on our store.

We feel so sorry for that inconvenience caused to you. Could you please kindly do us a favor to provide some pictures about the product you received and the shipping label on the package? We will reflect the problem to our warehouse to see if we have a solution for it. Please don’t worry, we will try our best to help you solve the problems.

Looking forward to hearing from you.

Have a nice day.

Best regards!

CS Mamun

I sent a picture of the “product” and the mailing label. I included a quarter for size reference:

What followed was a series of offers for partial refund…the first on was for 50%. Providing that I dropped my claim with PayPal. The next offer was 70%. Then 80%. Those three Dollar Store items weren’t worth $20. Naturally, I refused and simply requested that I be allowed to send back the product for my full refund. Then I received this:

Dear Customer,

Thanks for your reply. We are so sorry to hear that you are not willing to accept what we proposed. In this situation, we would like to offer you only below two proposals:

1) Send back the products with following our return rules  and customers need to be responsible for the shipping fee about 10-15 USD.

    After we receive the returned order products, we will return the order amount after deducting the shipping cost.

2) Or, Could you please confirm us that you are agree with 50% refund on your order amount to close this case?

Please accept this , so that we can procees refund for you

According to their “rules,” I would have to pay the original shipping (which was free in the ad), pay for the return postage to China, and they would inspect the product and if they determine there is damage, they’ll deduct that amount from my refund. That was way too much power to put in the hands of someone that already cheated me. Oh, and by the way, the refund was now 50% if I wanted to go that way…

In the meantime, PayPal got back to me and told me that I would have to file a police report to get them to run the refund. They did however give me several options to file, so it wasn’t a big deal. It took me a few minutes to fill out a report to the internet fraud organization that they referenced. In a couple of days after that, I got my full refund-on November 1st. That was one day after Halloween! There were no talking, animated pumpkins this year at my display.

About AZAtheist

Retired--Researcher, Developer, Program Manager, Arizona Regional Director--American Atheists, Organizer--Tucson Atheists, Organizer--Skeptics of Tucson
This entry was posted in Halloween, Retired--A Day in the Life, Youth Activity and tagged , , , , , . Bookmark the permalink.

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